Where can I find answers to my questions about using Confirmation?
Confirmation has an online help center that’s always open! It features comprehensive answers to even the most specific questions. Visit the help center now.
How do I register?
Whether you’re a new firm or a new user of a registered firm, creating a Confirmation account is easy and takes a few minutes to complete.
Download User Registration Guide
Does it comply with audit standards?
Confirmation complies with international, national, and local audit standards. Learn more about how our service complies with each of the governing bodies.
How do I send confirmations?
Follow this 5 step process:
1. Create your client profile
2. Select responding parties and add your requests
3. Obtain client authorization
4. Initiate your confirmations and await response
5. Download the completed confirmations
Learn how to send confirmations electronically to a Confirmation In-Network responder.
Download the Confirmation User Guide
How long will it take to get a confirmation response?
Our average response time for In-Network responders is 48 hours for banks and financial institutions, and approximately 2 weeks for law firms. For Out-of-Network requests, the response time is longer and will increase during peak times. Responders complete confirmations in the order they are received, so if you have a tight deadline, we recommend sending them early. You can send requests in advance of your audit's year end date.
What is a consolidated confirmation?
What do I do if I sent a confirmation with errors?
If you send a confirmation with an error (for example, the wrong 'As of' Date), you can 'Recall' it if the responder has not yet started work on it. Watch the video above on how to recall a confirmation. If the confirmation cannot be recalled, contact customer support. You must resubmit your confirmation with the correct information. You can do this either before or after you recall the incorrect one.
What if my completed confirmation has errors?
If you receive a confirmation with errors or omissions, you can 'Re-confirm' this with the responding entity. Re-confirmations are free of charge and are prioritized in front of new requests that the responder receives. View the video on 'Re-confirming a confirmation' at the top of this page.
How do I update a client authorization?
Changes to client signers must be made at the Client Profile and updated on the Accounts – otherwise, the authorization request cannot be sent to the new signer.
What is an Engagement Number?
The Engagement Number is your audit firm's internal reference code relating to the audit client used to track time and expenses relating to that client. This is useful for tracking expenses as it will be displayed on certain billing reports.
What is an Account ID?
Certain forms, such as asset or liability forms, refer to 'Account ID'. This is the unique account identifier or account number relating to the account you want to confirm.
What are my billing options?
There are no license or sign up fees for using Confirmation; auditors only pay for confirmations they send. By default, users will be required to pay at the point of initiating a request to a responder. We offer two credit card payment methods:
Individual Credit Card
Charges are made to the individual user.
Office Credit Card
Firms can link a central credit or debit card to one or more offices.
How do I set up office billing?
We have office billing arrangements available suitable to firms that want to gain additional efficiencies in processing confirmations. Office billing requires a nominated supervisor to manage the arrangement.
Open Billing Options
Open Supervisor Guide
Open Billing Form